1. Data Controller Information
Haddacerra ("we", "us", or "our") operates as a sole trader registered in the United Kingdom. We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
For data protection queries, contact: support@haddacerra.com.
2. Information We Collect
- Email Addresses: Collected via newsletter/waitlist forms and checkout processes.
- Order & Delivery Information: Customer name, shipping address, billing address, and phone number provided during order placement.
- Payment Information: All payment transactions are processed directly by our payment gateway, Stripe. We do not process or store payment card numbers, CVVs, or bank details on our servers.
- Technical Logs: IP addresses, browser types, and access timestamps captured for server security and telemetry connectivity.
3. Lawful Basis & Data Processing
We process your personal data under the following lawful bases:
- Contractual Necessity: To process transactions, ship hardware, and provide customer support.
- Consent: For sending product update emails when you subscribe via our updates form. You may unsubscribe at any time via the link in our communications.
- Legal Obligation: To maintain accounting and tax records required under UK law.
4. Data Sharing & Third Parties
We never sell your personal data. We share data only with necessary service providers under strict data processing agreements:
- Postal & Courier Services: Shipping partners (e.g., Royal Mail, DHL) for order fulfilment.
5. Your UK GDPR Rights
Under UK GDPR, you have the right to request access to, rectification of, or erasure of your personal data. You may also object to processing or request data portability. To exercise these rights, contact us at support@haddacerra.com.
6. Contact & Complaints
If you have concerns about our data handling, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.