1. Business & Legal Identity
These Terms & Conditions govern the purchase of hardware products and web control services offered by Haddacerra ("we", "us", "our"), operating as a sole trader in the United Kingdom.
Contact Email: support@haddacerra.com
Business Location: United Kingdom (Detailed geographic correspondence address provided on order invoices and upon request).
2. Product Specification & Experimental Nature
Haddacerra produces Compute Module 4 (CM4) based hardware interposer gateways intended for remote control, telemetry processing, and integration with unmanned systems. By purchasing, you acknowledge that hardware operation relies on external cellular networks, internet routing, and user-supplied single-board computers.
3. Critical Aviation & Operational Liability Disclaimer
Pilot Operating Responsibility: The purchaser and/or operator retains 100% legal responsibility for operating any unmanned aerial vehicle (UAV), drone, or remote system connected to Haddacerra hardware. The operator must at all times comply with local Civil Aviation Authority (CAA) regulations, maintain Visual Line of Sight (VLOS) where required, and ensure safe flight parameters.
Network & Signal Disclaimers: Remote telemetry and control over cellular transport (4G/5G, CGNAT, WebRTC) are inherently subject to network latency, packet loss, and carrier disconnects. Haddacerra shall NOT be liable for hardware crashes, damage to property, personal injury, regulatory breaches, or loss of equipment resulting from network failures, signal degradation, software misuse, or improper hardware installation.
4. Pricing, Payments & Tax
All prices listed on the website are displayed in British Pounds Sterling (GBP). Payments are processed securely via Stripe. As a UK sole trader operating below the mandatory VAT registration threshold, listed prices do not include VAT unless explicitly stated on invoice receipt.
5. Shipping & Delivery Policy
- Dispatch Lead Times: In-stock hardware orders are dispatched within 2 to 5 business days following payment confirmation.
- Shipping Carriers: UK orders are shipped via Royal Mail Tracked or recognized courier services. Tracking information is issued via email upon dispatch.
- International Orders: The customer is solely responsible for any import duties, customs fees, or local import taxes imposed by destination authorities.
6. Consumer Right to Cancel & Returns (14-Day Cooling-off)
In accordance with the UK Consumer Contracts Regulations 2013:
- 14-Day Right to Cancel: B2C retail purchasers have the right to cancel their order and return unopened, unused hardware within 14 days of physical receipt for a full refund.
- Return Conditions: Returned items must be in their original condition, unopened packaging, with all included components and anti-static packaging intact.
- Return Shipping Costs: The purchaser covers return shipping costs unless the return is due to a verified manufacturing defect.
- How to Initiate a Return: Email support@haddacerra.com with your order reference number to obtain return RMA instructions.
7. Statutory Warranty & Defective Goods
Our hardware comes with a 12-month standard limited manufacturer's warranty against defects in materials and workmanship under normal intended use. Under the UK Consumer Rights Act 2015, if a unit arrives defective or develops a defect not caused by user modification, improper wiring, reverse polarity, overvoltage, or flight crash impact, we will repair, replace, or refund the unit upon inspection.
8. Governing Law
These terms and any contracts formed hereunder are governed by and construed in accordance with the laws of England and Wales, and subject to the exclusive jurisdiction of the English courts.